![]() ![]() I was over charge for 6 medications when I only needed 2! Over $60 overcharge! They never called and told me about it, when I went in to get my refund (Which they rudely admitted too, and didnt even apologize) The most unprofessional & Rudest person I have ever meet was a lady manager with short blond hair. My puppies need a simple deworming as well so I had to come in and out getting fecal exams. I had spent the whole week there getting my new puppies 9 week & 10 Weeks old established there. I had the most horrible experience of my life here! By far! I was so excited to find a new vet for my 3 English Bulldogs 2 were puppies I just got. I have absolutely no complaints about them, however, we will be finding a new vet for both of our dogs specifically due to the poor customer service from Missy. Instead of trying to understand why I was upset about the situation, she just kept trying to turn it all into my fault and interrupting me. Im a 31 year old woman not a little girl.) and very rude. Missys tone was condescending (at one point she called me "hon". ![]() Actually, she completely cut me off when I was trying to explain that. like going to the vet and having blood drawn. ![]() Not caring at all when I explained my frustration at this considering the medicine I need is for seizures that can be induced by stressful situations. She tried to say it wasnt a big deal and I just needed to bring her in to have blood drawn. If that were the case, we would have done during one of the multiple visits since then. Weve been multiple times since we started with them and the test was recommended in April but we were never told she HAD to have to test or else they would stop issuing prescriptions. Then she proceeds to tell me they will only do a partial refill b/c my dog needs a $176 test to continue on the meds. She finally came back on and said they did receive the request the day before so, apparently, they didnt check the requests yesterday or so far today. I spoke with Missy and, judging by the wait time for her to see if they had received the request from The Medicine Shoppe, they had not even look at their requests. Ive been trying to get my dogs seizure medicine filled since early in the week and The Medicine Shoppe said they had reached out twice to get the prescription refilled and received no response so I called Bijou today to check on it since my dog is now down to only two doses left. Weve been going to this place for almost a year now and, unfortunately, as of today will be looking for a new vet due to the lack of communication and care on the part of the office staff and the poor customer service provided by the manager, Missy. ![]()
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